Privacy Policy

PRIVACY & COOKIE POLICY.

Sotra is a trading name of Sorta Arabian Company. We respect the privacy rights of its online visitors and recognize the importance of protecting the information collected about them. We have adopted a corporate wide Privacy Policy that guides how we collect, store, and use the information that you provide us with. The following information is provided by Sotra to enable our online visitors to be fully informed of our Privacy Policies. By visiting www.sotraonline.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions. This Privacy Policy does not apply to websites maintained by other companies or organizations to which we link and Sotra is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organizations before submitting your details.

 

WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?

Sotra collects personal information in several ways when you place an order or register for a service offered by Sotra. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing addresses so that we can process and fulfill your order. Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally, we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

 

HOW THIS INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH.

Sotra may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body. We may also use your personal information to send you marketing updates but only ever in accordance with your preferences. We do not sell or provide your details to third party marketing companies. Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.

 

MARKETING OPT-IN AND OPT-OUT PROVISION.

When you register, you will be given the option to opt-out of subscribing to our regular update service, which will send you: (i) Email alerts for new products, special offers, events of interest and one-off marketing promotions. Such alerts may include marketing information about Sotra, our subsidiaries or selected business partners. (ii) Direct mail alerts for new products, special offers, events of interest, and one-off marketing promotions. Such alerts will only include marketing information about Sotra. We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by Sotra Style. At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail. Alternatively you can change your email preferences or opt out of all emails by logging into My Account. To opt out of direct mail service or updates, please contact a sotraonline.com customer care representative on +966 5 6089 5556 or by email at info@sotraonline.com.

 

HOW YOU CAN ACCESS AND IF NECESSARY, CHANGE THE PERSONAL INFORMATION SORTA MAINTAINS.

If for any reason you are concerned that the personal information held by Sotra is not correct, please visit the website and, after logging into the site using the Sign In menu on the home page, your personal information will be made available for review and change in the My Account section. Only you or, upon your request, the Customer Care department, may access your personal data from the website using your password and User ID. Information may be changed online within My Details, Shipping Details, and My Email Preferences. You can change or delete saved credit/debit card.

 

SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION.

We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. In addition, we will take reasonable steps to ensure that third party business partners' to whom we transfer any data will provide sufficient protection of that personal information.

 

WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS.

If you require further information about our Privacy Policy, please go to the help section of the web site where frequently asked questions (FAQ's) are answered. If you require more information please go to the Contact Us section of the web site and send an email to the relevant Sotra department. If you wish to talk to a Sotra customer care representative please call +966 5 6089 5556 email us on infor@sotraonline.com.