TERMS AND CONDITIONS

EID 2024 ANNOUNCEMENT

Dear valuable customers, we would inform you that any shipment by TNT or FEDEX will be suspended from 9 to 14 April cause the Eid Al Fitr holidays.

USE OF THE WEBSITE

Welcome to Sotra’s Website CR. NO.4030204229 - VAT NO.300838487100003.. By entering our Website, you agree to these terms and conditions. Please review these carefully before making any purchases. By using this site you agree to comply with these Terms. Sotra is an online service of Sotra Arabian Company that sells clothing, accessories and other items. In order to be able to make purchases through the Sotra website, you will be requested to register. This information will allow us to handle your transaction efficiently and effectively. As payment will be made online, it is important that you enter all the requested information accurately. This will ensure that there is no delay in the dispatch of your order. The information provided will be treated in the strictest confidence. The website is available only to individuals who meet the Sotra terms of eligibility, who have been issued a valid payment card, i.e., credit card etc. and who have authorized Sotra to process a charge or charges on their payment card as the amount of the total purchase price for the item or items.By making an offer to purchase merchandise, you authorize Sotra to perform credit checks and to transmit or to obtain information about you to or from third parties, including but not limited to your payment card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your payment card, and/or to obtain an initial payment card lD. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use. We reserve the right to restrict multiple quantities of a specific item being shipped to any one customer or postal address. In case your personal information changes, please send an email to the following email info@sotraonline.com. Sotra may modify these Terms at its sole discretion. By using this website after such change(s), you agree to comply with the Terms as changed. Any changes made after you have placed an order with us, will not affect that order, unless we are required to make the change by law.

 

MAKING A PURCHASE

When you make a purchase through the Sotra website, you are offering to buy Product for the price stated, subject to these Terms. All orders are subject to acceptance and availability. We also would kindly ask you to communicate Us your mobile number on any purchasing, in order to let ARAMEX UPDATE you on your shipment.

 

PLACING AN ORDER

The Website contains an instructive guide that will walk you through the process of placing an order. You place your order for any selected items by clicking on the [Confirm Order] button at the end of the on-line order process. Once you have placed your order, you will receive an email acknowledging the exact details of your order, providing you with a payment reference code and the value of your order that will be debited from your payment card. Please note that while the website lists only available products, there may be occasions due to circumstances beyond Sotra’s control, where the product is not available. In this case a latest delivery, where applicable, will be communicated to you or an immediate refund of any unavailable goods made. Unless otherwise notified, Sotra’s acceptance of your order occurs when you receive an email notifying you that we have dispatched the Products as ordered by you and noted on that communication. Acceptance will be deemed to have occurred at the sending of this communication, regardless of technical problems you may experience, where the reasons are outside Sotra's control, which may result in you having not received that email in a timely manner. If you require any information regarding your order, please contact Customer Care on +966 5 6089 5556 during our office hours of 9:30 am till 5:00 pm (GMT+3). Sotra may not accept your order if: 1) An item you have ordered is out of stock. 2) We are unable to obtain authorization for your payment. We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.

 

PRICING POLICY

At the Sotra website your card will be charged in US Dollar through Paypal. Sotra offers its customers the Delivery Duty Paid (DDP) system, which means that you will be charged for the items purchased plus shipping cost and any import duty and tax liable as part of your order.

 

PAYMENT

Payment will be debited and cleared from your account upon dispatch of your order from the Sotra website. You confirm that the payment card that is being used is yours or that you have been specifically authorized by the owner of the payment card to use it. All payment cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, Sotra will not be liable for any delay or non-delivery. All Payment card transactions on the Website are processed using a secure online payment gateway through Paypal, which encrypts your card details in a secure host environment. All reasonable care, as it is in Sotra’s power to do so, to keep the details of your order and payment secure. In the absence of negligence on our part, Sotra cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website. .

 

PASSING OF PROPERTY AND RISK

Sotra retains legal ownership of the Product(s) until full payment has been made and such payment has been received. Legal ownership of the Products will immediately revert to Sotra, if payment is refunded to you. Risk on the Products will pass to you upon delivery.

 

CONTACTING US

If you require help when ordering or would like to provide feedback on our service, please email us at info@sotraonline.com. You may also call us on +966 5 6089 5556 during our office hours of 9:30 am and 5:00 pm (GMT+3) 5 days a week. If you would like to contact a Customer Care Representative about shipping or delivery enquiry, please e-mail to orders@sotraonline.com

 

HOW CAN I BE SURE MY PERSONAL DETAILS ARE SAFE?

All personal details you provide to us are dealt with in the strictest confidentiality on both Sotra’s and Paypal’s websites. Sotra does not disseminate any information without your written consent unless required by law at detailed above.

 

COPYRIGHT AND TRADE MARKS

All content available on the Website, including, but not limited to, text, graphics, logos, buttons, icons, images, audio clips, data compilations, and software, is the property of Sotra, our affiliates, our partners or our licensors, and is protected by Saudi Arabian and international copyright laws. Except as set forth in the limited license in the section entitled "Limited License" below, or as required under applicable law, neither the Content, the Trade Marks, nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.

 

CONTENT

Sotra content is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. Sotra tries to ensure that the information on this site is accurate and complete. Sotra does not promise that the content is accurate or error-free. Sotra does not promise that the functional aspects of the Site or its content will be error free, or free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed. By posting on any of our social media channels you agree to be solely responsible for the content of all information you contribute. You also grant Sotra the right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated and may take up to72 hours to be displayed but Sotra does not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts kindly email us. Sotra reserves the right at its sole discretion not to publish or to remove any comment including those that it believes may be unlawful, defamatory, racist or libellous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This site is available to the public; information you consider confidential should not be posted to this site.

 

THIRD PARTY LINKS

Sotra are not responsible for the content of any off-Website pages or any other websites linked to or from the Website. Links appearing on the Website are for convenience only and are not an endorsement by Sotra, affiliates or partners of the referenced content, product, service, or supplier. Your linking to or from any off-Website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Website pages or any other websites linked to or from the Website, nor does Sotra assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy statements and Terms. You should carefully review the Terms and privacy policies of all off-Website pages and other websites that you visit.

 

DISPUTES

To the fullest extent permitted by applicable law, any dispute relating in any way to your visit to the Website and any purchase by you of any items from Sotra shall be submitted to confidential arbitration in Jeddah, Saudi Arabia, except that, to the extent you have in any manner violated or threatened to violate Sotra’s intellectual property rights, Sotra may seek injunctive or other appropriate relief in the Saudi Arabian Courts, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the International Chamber of Commerce. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. To the extent arbitration is not permitted by applicable law, any dispute relating in any way to your visit to the website shall be submitted to an appropriate court or other judicial body in Jeddah, Saudi Arabia, and all applicable provisions of this section shall apply.

 

GENERAL

You acknowledge and agree that these Terms, together with Sotra’s Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any Products from Sotra, and supersede and govern all prior proposals, agreements, or other communications. If any provision of these Terms is held to be illegal, invalid or unenforceable in whole or in part, then these Terms shall continue to be valid as to the other provisions and the remainder of the affected provision. Any waiver of any of the provisions of these Terms by Sotra shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms. We shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms. Nothing contained in these Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us. Sotra reserves the right to change these Terms at any time and we encourage you to revisit these Terms periodically to ensure that you are at all times fully aware of our Terms. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such Terms. Sotra reserve the right to refuse to supply Products to any person if they are in breach of any of the Terms of Use specified.

 

GOVERNING LAW

Your use of this Website and any purchase by you of any Product from Sotra shall be governed by Saudi Arabian law and you here to submit to the exclusive jurisdiction of the Saudi Arabian courts. Please check back frequently to see any updates or changes to our privacy policy.